Use the search bar or category filters on the marketplace to narrow listings by location, price, and product type. Save your favourite searches for instant alerts on new arrivals.
Support & Guidance
Need Help? We’ve Got Answers.
Find quick solutions and guides for using YUSTAM Marketplace. Explore the categories below or reach out to our team for personalised assistance.
Frequently Asked Questions
Browse curated answers for buyers, vendors, payments, and technical support. Tap a question to reveal the guidance you need. Only one answer stays open so you can focus on the details.
🛍 Buyers
Yes. Open a listing and tap the vendor contact button to send a direct message or call via the secure YUSTAM chat. We recommend keeping all conversations within the platform for buyer protection.
All premium vendor listings are manually reviewed, and we highlight verified vendors with a badge. For new sellers, we run periodic checks and encourage community reporting to keep YUSTAM safe.
🧍🏽 Vendors
Create a vendor account from the registration page, submit your business details, and upload a valid ID. Once approved, you can publish listings and start receiving enquiries immediately.
Absolutely. Vendors can manage multiple listings from the dashboard. Use the bulk upload tool or duplicate existing listings to save time while maintaining accurate inventory information.
Visit the vendor plans page, compare tiers, and select Upgrade. Your new benefits, including promoted slots and analytics, activate instantly after payment confirmation.
💳 Payments
YUSTAM supports secure card payments, bank transfers, and USSD via our payment partner. Vendors can also offer payment-on-delivery for eligible products and locations.
Basic vendor accounts are free. Premium plans include listing boosts, dedicated support, and analytics dashboards. Transaction fees apply only when using YUSTAM’s escrow service.
Go to your vendor billing settings and select Manage Subscription. You can downgrade or cancel anytime—your plan stays active until the current billing cycle ends.
⚙️ Technical
Listings may take up to 20 minutes to appear while we complete safety checks. Ensure your listing complies with community guidelines and refresh the page to load the latest results.
Navigate to your account settings, edit your information, and save. Profile updates sync across your listings instantly, helping buyers trust your brand presence.
Reach out to our technical support via the contact form or WhatsApp chat. Share screenshots or error codes so our engineers can resolve issues quickly.
Still Need Help?
If you can’t find what you’re looking for, reach out to our team directly. We’re online daily to support buyers and vendors across Nigeria.